Shipping policy
At Pure Memorials, we understand that memorial purchases are often meaningful and time-sensitive. We are committed to providing a transparent and reliable delivery experience for every order.
Order Processing and Delivery Timeframes
Orders are generally processed and delivered within 9 to 18 business days, depending on destination, courier networks, and product availability.
This estimated timeframe includes both order processing and delivery.
Once your order has been prepared for dispatch, you will receive a shipping confirmation email with tracking details where available.
Please note that delivery timeframes are estimates only and may occasionally vary due to customs processing, public holidays, weather events, local courier delays, or other circumstances outside our control.
Where We Ship
We currently ship to customers in New Zealand, Australia, the United States, and selected international locations.
If you are unsure whether we ship to your location, please contact us at sales@purememorials.com before placing an order.
Fulfilment and Shipping
To help ensure product availability and careful handling, orders are fulfilled through our supplier and logistics network and delivered using trusted shipping partners.
Tracking information is provided for all orders.
If you have any questions about your order or delivery timeframe, our support team is happy to assist. Email us at sales@purememorials.com
Shipping Costs
Shipping costs, where applicable, are clearly displayed during checkout before payment is completed.
Delays, Lost or Damaged Orders
If your order arrives damaged, appears lost in transit, or experiences an unusual delay, please contact us as soon as possible at sales@purememorials.com.
We will work with our shipping and fulfilment partners to investigate the issue and help reach an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or other suitable outcome.
Shipping Address Accuracy
Please ensure your shipping details are entered correctly at checkout.
Pure Memorials is not responsible for delays or delivery issues caused by incorrect shipping information supplied by the customer.
Questions
If you have any questions regarding shipping or delivery, please contact us at sales@purememorials.com.
Pure Memorials is operated by WECAN CONSULTING LIMITED, Auckland, New Zealand.